Your holiday with Transindus is 100% Financially Protected
We hold an Air Travel Organiser's Licence (ATOL) issued by the Civil Aviation Authority (ATOL No. 3429). All holidays that include flights are protected under the ATOL scheme.
As soon as you book a tour with us, we’ll issue you an ATOL Certificate, which we always advise clients to read carefully and keep somewhere safe.
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for [Member name and number], and in the event of their insolvency, protection is provided for:
- Non-flight packages
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with [Member name].
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT-protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
You can find out more about ABTOT here: https://www.abtot.com/
TransIndus is a proud partner of the Association of Independent Tour Operators (AITO) – an umbrella organisation representing 122 of Britain's best independent travel companies.
Our AITO membership demonstrates we provide personalised advice based on first-hand experience of our destinations and achieve the highest level of customer satisfaction. We achieve this by concentrating on three main pillars: choice, quality and service – as enshrined in the AITO Quality Charter.
TransIndus is financially assessed and bound by AITO’s own code of business practice, which demands clear and accurate descriptions of holidays, the use of customer feedback questionnaires for monitoring standards and promoting sustainable tourism.
AITO sets ownership, finance and quality criteria, which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice, which encourages high operational standards and conduct.
As an AITO member, TransIndus is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers. This financial protection applies to customers who are residents in the UK at the time of booking and to most overseas customers who have booked directly with us. In doing so, we must comply with UK government regulations. We are required to submit details of our financial protection arrangements to AITO on a regular basis.
ACCURATE BROCHURES AND WEBSITES
TransIndus do its utmost to ensure that all our brochures and other print or electronic publications clearly and accurately describe the holidays and services offered.
PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS
TransIndus are committed to high standards of service and believe in regular and thorough training of employees. We continually seek to review and improve our holidays, listening to our customers and always welcoming suggestions for improving standards.
AITO endeavours to monitor quality standards regularly, and we encourage customers to leave feedback on www.aito.com, the results of which are scrutinised by the Association.
SUSTAINABLE TOURISM – Project PROTECT
As an AITO member, we acknowledge the importance of AITO’s Sustainable Tourism ethos, which recognises the social, economic and environmental responsibilities of tour operating.
TransIndus endeavours to deal swiftly and fairly with any issues our customers may raise. AiTO Also offers a low-cost arbitration service to bring the matter to a speedy and acceptable conclusion.
To contact the Association, visit www.aito.com or call 020 8744 9280.