Booking Form and Conditions for Tailor-made Holidays & Group Tours
We hope you have enjoyed going through our brochures and discussing your suitable holiday. We recommend you read our Booking Conditions, which are governed by British law and are designed to protect your rights. Irrespective of your booking coming to us directly or via a retail travel agent your contract is deemed to be with TransIndus Limited, trading as the India Travel Company. When you book your holiday with us, it is deemed that you accept our booking conditions.
- How to Book
Having chosen your holiday, you must complete the Booking Form provided online or by your consultant and forward it to us with an appropriate deposit. You can book and make a payment of the deposit by giving us your debit/credit card details over the telephone or making bank transfers payable to TransIndus Ltd. NatWest Bank. Sort Code: 542118, Account Number: 16031016.
A booking form will need to be sent subsequently. In addition, we work with a number of excellent retail agents throughout the UK and Ireland, and you may choose to book your holiday through one of them. The agent will hold your deposit on behalf of TransIndus, but your contract in all cases will deem to exist with TransIndus. Please note that if a retail agent fails to adequately/fully convey your special requirements to TransIndus Limited or our advice/instructions, we will not be responsible. TransIndus will normally confirm your order via a ‘Booking Acceptance Letter’ within seven working days.
Group Tours: A deposit of £500 per person is payable when placing a Group Tour booking for holidays worth £2000 per person or under. For bookings above £2000 per person, a deposit of 20% of the total holiday value is payable, or whichever is higher.
Tailor-made Holidays: A deposit of 20% of your holiday cost or £500 per person, whichever is higher, is payable when placing a tailor-made holiday booking.
If booking within 40 days or less pre-departure, the full cost of the holiday must be paid. As arrangements are only requested after has been received, we will only issue your contract once all arrangements are confirmed. You will be refunded in full if any critical items cannot be confirmed.
Luxury Train companies, cruises and, some hotels, beach resorts, wildlife lodges may require a higher deposit or even full payment at their discretion, especially during peak season. More airlines are now requesting full payments, and we may need to ask for additional deposits for your international flights. We will advise you of these at the time of the booking or as soon as we are made aware.
Deposits and final payments made by Non-UK debit/credit cards and UK commercial/corporate cards are subject to 2% transaction charge, while American Express Corporate cards incur a 2.5% surcharge. There are no transaction charges for personal UK debit/credit cards or UK bank transfers.
Please note that all deposits are non-refundable except when we cancel the holiday or express our inability to operate it.
- Confirmation and Final Payment
The balance amount for your holiday must be paid no later than 70 days before departure; final documentation will not be released unless full payment has been received by the due date. If payments are delayed without notification or adequate reason, we reserve the right to treat your booking as cancelled, retaining the deposit. If the booking is made within 70 days of departure, the full cost of the holiday is payable at the time of booking.
For all group tours, hotels given in the itineraries are subject to change. In all cases, we will endeavour to provide similar standard hotels. If we need to change the itinerary booked significantly, it is done with your concurrence. Thus, you must give us your contact telephone numbers, both for daytime and evenings, so that changes can be communicated, discussed and implemented.
Arrangements for tailor-made travel are made after the acceptance of your booking and are, as such, subject to availability. While in most cases, we are able to confirm all the arrangements within a few weeks of receiving the order, in some instances, changes may be required, or some confirmations may have to wait till much later. If we need to make a significant change to the itinerary booked, such as a change of hotel or mode of transport or omission of a place, it is done with your concurrencies; thus important that you give us your contact telephone numbers, both for daytime and evenings, so that changes can be communicated, discussed and implemented.
We do not make supplementary charges or offer reductions for minor variations in the itinerary. If the cost variation exceeds 2% of the total holiday price, you may be required to pay the difference if the costs go up or become entitled to a refund if the costs go down.
If the very nature of the holiday changes due to the non-availability of a significant portion(s) of the tour, such as internal flights, we will offer you the option of a departure on an alternate date or cancellation with a full refund.
If the availability of a certain portion of the holiday, or a specific hotel, is critical for you, it must be specified in writing when booking the holiday. Non-availability of this critical element will entitle you to a full refund of all monies paid, including the deposit amount. If you decide to proceed with the holiday after notification of the non-availability of critical element(s) of your holiday, you cannot subsequently cancel it using this condition. We expect you to be reasonable when specifying critical elements, if any.
- Travel Documents, Passports & Visas
You will need a passport with a minimum validity of six months from the intended date of return to the UK, which must contain at least two blank pages to issue a visa (additional pages required if visiting more than one country). If required, information on how to obtain a visa will be sent to you with the confirmation of your booking.
Any failure to secure a proper visa and/or passport may result in you being denied boring by transport suppliers and entry to your destination.
Travel documents are normally sent to you approximately two weeks before departure. These include your international flight tickets (if purchased through us), final itinerary, local contacts at your destination, baggage tags, useful tips and suggestions for tipping, etc. Vouchers for hotels and internal travel, etc., are delivered on arrival at the destination.
- Price Guarantee
The price of your holiday is fully guaranteed. This guarantee is applicable once we have accepted your booking via a Booking Acceptance Letter and is subject to all payments being received by due dates.
The price guarantee applies to complete holidays bought from us and does not cover purchasing individual items such as airline tickets or hotel rooms. Thus, if a flight is quoted separately, it is not protected against future cost increases prior to ticketing. This guarantee does not cover supplements such as club class upgrades or higher-grade rooms in hotels.
It may be noted that this guarantee does not govern price variations due to increases in fuel surcharges and airport taxes.
- Financial Protection
When you book and pay for an air-inclusive holiday package, you will receive an ATOL Certificate confirming your holiday contract and protection under our Air Travel Organiser’s Licence number (ATOL) 3429 issued by the Civil Aviation Authority (CAA). Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. You will subsequently be sent a Booking Acceptance Letter from us.
In the unlikely event of our insolvency, CAA will protect your holiday arrangements and arrange to refund any money you have paid. The CAA will ensure you are not stranded overseas if you are already travelling. The price of our air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. For further information, visit the ATOL website at www.atol.org.uk and www.atol.org.uk/ATOLCertificate.
The UK government’s holiday protection schemes may undergo a change; we recommend you look up our updated Booking Conditions on the website at the time of booking. When booking through an agent for arrangements that include, but are not limited to, TransIndus’ arrangements, your contract will deem to be with the agent and not with TransIndus. TransIndus, in such circumstances, will be deemed to be a supplier for your agent. Similarly, if booking only a single component, e.g., a flight or hotel, via an agent, TransIndus will be deemed to be a supplier for the agent and will accept no liability for the provision of the service.
When you book and pay for an air-inclusive holiday package, The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for [Member name and number], and in the event of their insolvency, protection is provided for Non-flight packages.
ABTOT cover provides for a refund if you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Transindus.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT-protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
You can find out more about ABTOT here: https://www.abtot.com/
- Travel Insurance, Health & Safety
It is strongly recommended that all travellers be adequately insured for the holiday. You may buy insurance through Holiday Extras, our preferred insurance providers, or locate comprehensive policies independently.
When taking insurance, please ensure it covers any activities you may undertake during your holiday, such as hikes, treks, travel to high-altitude regions and diving. If you cannot provide proof of adequate travel insurance, we will require you to sign an indemnity form absolving us of any liability which may arise owing to your failure to take out adequate insurance coverage.
You can get a quote or issue your insurance directly with HOLIDAY EXTRAS by calling their free UK helpline at 0800 093 1900 with quote reference: TransIndus or visiting their website by clicking on: www.holidayextras.co.uk/holidayinsurance.html?agent=transindus
We strongly recommend you consult your doctor about mandatory health requirements, health precautions and recommended vaccinations a few months before your holiday. Additional information is available from the National Travel Health Network www.travelhealthpro.org.uk
or the NHS website - www.fitfortravel.nhs.uk
The Foreign & Commonwealth Office (FCO) provides regular information/updates about foreign destinations and risks, if any, to British citizens when travelling to these destinations. The FCO advice can be seen on their website at www.gov.uk/foreign-travel-advice. They can also be contacted on 020 7238 4503.
- Alteration to your programme by us
We will make all reasonable efforts to provide you with booked tour arrangements but cannot rule out occasional changes and reserve the right to change accommodation, internal trains and flights, international flights or the sightseeing schedule due to unforeseen circumstances.
If the changes are significant, we will inform you of these before departure, if possible, and offer you comparable alternative arrangements or, at your option, make a full refund of all monies paid. A significant change is one that involves a change of airport for international flights to and from your holiday destination, the outward or return journey being rescheduled by more than twelve hours or the omission of a featured overnight stop in the itinerary. Where such changes occur for reasons within our control, we will offer you a compensation of £25 per person if you had paid the full holiday price by the prescribed date.
Where the change is due to circumstances beyond our control and amount to Force Majeure such as, but not limited to, the following and including advice from the Foreign, Commonwealth & Development Office (FCDO) to avoid or leave a particular country, unavoidable technical problems with transport and/or cancellation of scheduled international and domestic flights/transport services, war, civil strife, terrorist activity, riots, industrial disputes, labour strikes, route/lock closures, natural or nuclear disasters, fire, chemical or biological disasters, adverse weather conditions, epidemics and pandemics acts of government including national or local/port authorities and all similar events outside our or our suppliers control we reserve the right to alter the tour programme, as required depending upon the circumstance, without offering any compensation.
If we are able to secure any refunds for any unused portions of your journey, we may consider a refund; otherwise, we will assist with any claim with may file with your travel insurance.
If such conditions arise prior to your departure, we will aim to offer comparable alternative arrangements, offer to postpone your holiday, relocate your holiday to an alternative destination, or, if you choose, fully refund the monies paid by you.
We reserve the right to cancel your holiday anytime during its operation if you are found to be behaving in a socially unacceptable manner or indulging in illegal activity. In such cases, no refund will be offered for the unutilised portion of the holiday, and TransIndus will further claim from you the costs of your return to the parent country.
- Cancellation of a tour by us before departure
We reserve the right to cancel a holiday on offer by us without assigning reasons at any time over 70 days before the departure date. If such cancellation takes place, we will offer you a comparable alternative or, at your option, refund all monies paid by you. No compensation is payable for any holiday we cancel 70 days or more before departure.
If a cancellation takes place within 71 days or more pre-departure, it will be for one of the following reasons:
- a) Due to non-payment or late payment of the balance amount due. In such cases, an alternative holiday or refund will not be available, and cancellation charges will apply.
- b) Due to circumstances beyond our control and amount to Force Majeure such as, but not limited to, the following and including advice from the Foreign, Commonwealth & Development Office (FCDO) to avoid or leave a particular country, unavoidable technical problems with transport and/or cancellation of scheduled international and domestic flights/transport services, war, civil strife, terrorist activity, riots, industrial disputes, labour strikes, route/lock closures, natural or nuclear disasters, fire, chemical or biological disasters, adverse weather conditions, epidemics and pandemics acts of government including national or local/port authorities and all similar events outside our or our suppliers. In such instances, we may offer comparable alternative arrangements, or, if you choose, we may fully refund all monies paid.
In the unlikely event of us cancelling a holiday within 70 days of departure for reasons other than those listed above, we will offer you a compensation of £15 per person for 42 to 70 days, £20 per person for 28 to 41 days, £30 for 15 to 27 days; £50 per person for within 14 days of departure.
- Alterations or Cancellations to the tour Programme by you
If you wish to alter your programme after the booking has been accepted must be communicated in writing and will be subject to an amendment fee of £50 per set of amendments per person or £100 if the date of departure is changed.
While we cannot guarantee it, we will do our best to assist with such requests. Where it is possible to assist, the original arrangements may attract cancellation, which will need to be settled by you. The new arrangements may additionally attract a recalculation of the price.
Once the tour has begun, any requests for alteration will be treated sympathetically, but we cannot guarantee their implementation. Any costs incurred in making such alterations by us or our agents will be passed on to you, and the unutilised portion of the holiday will attract 100% cancellation charges.
Should you wish to cancel your tour, you must notify TransIndus in writing, stating the reasons for cancellation. In such cases, you may be covered by your insurance policy. Such cancellation will deem to take place only on the date of receipt of your written request and will attract the following cancellation charges:
Date of receipt of cancellation Cancellation Charge
71 days or more before departure Deposit amount and any advances paid
42-70 days before departure Deposit + 40% of the balance and any advances paid
28 - 41 days before departure Deposit + 60% of the balance and any advances paid
15 - 27 days before departure Deposit + 90% of the balance and any advances paid
14 days or less before departure 100% of the tour price
If you curtail your holiday for any reason, we cannot refund the unused portion of your arrangements. Depending on the circumstances of your early return, your travel insurance may offer cover, and we suggest that you seek redress with them directly.
- Your responsibility
It is your responsibility to ensure you have valid passports, insurance, visas, vaccinations, foreign exchange for personal expenses, etc., and we do not accept any liability for non-communication of relevant details to you. If any service we offer is unclear, you should get written confirmation from us about its inclusion in the price. Any failure to arrange a necessary visa may result in you being denied the right to board flights, enter/leave a country, or enter a destination.
If any client suffers death, illness or injury whilst overseas arising out of an activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through us, we shall, at our discretion, offer advice, guidance and assistance but are not liable for the consequences of such independent act.
If you avail of a service during the course of your holiday which is not part of your contract with us, we will not be liable for the provision of that service or its quality, even if you purchase it through our agents or their representatives. Similarly, if we recommend a restaurant or a shop, it is merely to assist you, and we do not accept any responsibility for the quality or content of the service received from these.
- Our responsibility
We accept responsibility for ensuring that the holiday which you book with us is supplied as described, and the services offered reach a reasonable standard. In the unlikely event that any part is not provided as promised, for reasons within our control, we will pay you appropriate compensation if this has affected the enjoyment of your holiday.
We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness and except where the supplier is a government or quasi-government institution. Our liability in all cases shall be limited to a maximum of three times the cost of the portion of the holiday adversely affected.
We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law.
Regarding carriage by scheduled air, sea, other water bodies like rivers and lakes, and rail transports, the provision of accommodation and services in these are the responsibility of the providers of these transports, and we merely act as agents for these providers. Our liability in all such cases will be limited in the manner provided by the relevant international convention. Thus, if a scheduled flight or train or ship has delays or changes in schedule or cancellation of service, we are not obliged to offer alternative arrangements; the providers of these services are responsible. However, we will try our best to assist in providing alternative services, if required, upon receipt of appropriate payment for these.
- Inclusions and exclusions in the Tour Price
All inclusions and exclusions are clearly mentioned in your holiday itinerary. Please check with us in case of doubt about any of these.
If you have cause for complaint during the holiday, please bring it to the notice of our Local representative/agent and/or the hotel, who will try their best to solve the problem immediately. It is not advisable to do nothing about a problem when it occurs but to write to us seeking recompense later. If we feel we/our agents were not afforded an opportunity to redress a problem when it occurred, we will not be able to offer compensation if it is brought to our attention later/on your return home.
If the problem remains unresolved in spite of your pointing it out locally to our agents when it occurred, please write to us within 28 days of the completion of the holiday. We will investigate the complaint and respond to you within 28 days.
If we are unable to reach an amicable settlement, you may refer the dispute to AITO or ABTOT arbitration schemes, as we are members of both these respected associations. The scheme provides for a simple and inexpensive method of arbitration based on documentation alone with restricted liability of the client in respect of costs. The application for arbitration must be made within nine months of the date of return from the holiday but in special circumstances, it may still be possible to extend this period.
- Data Protection Statement
Please be assured that we have measures in place to protect the personal booking information held by us against accidental loss and unauthorised use. This information will be passed on to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in Europe. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. If we need to give your details to anyone other than those listed above, we will do so only with your consent.
We will store and use your personal data for future marketing purposes, such as sending you brochures, digital newsletters, flyers, leaflets or other marketing material. In making a booking with TransIndus, you consent to us using your personal data for such marketing activities. You can inform us in writing or by email at any time should you not wish to receive any promotional printed or digital material, and we will remove your details from future mailing lists.
Your holiday contract with TransIndus is made on the terms of these Booking Conditions, which English Law governs, and both parties shall submit to the jurisdiction of English Courts at all times.
The prices given on this website for our Group Tours published on this website are valid until updated and are subject to the price guarantee mentioned earlier. All prices accompanying the tailor-made brochures and private journeys on the website are ‘from prices’. Please ensure you have a firm price before you book your tailor-made holiday.
- Brochure Accuracy
While we have taken great care to ensure the information provided herein is accurate, there may be the occasional error or revisions in advertised prices or itinerary content. We request you kindly check the price and tour details with us when booking.
These conditions supersede all previous versions available online or in print.